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Questionnaire Customer satisfaction
1. Based on purchases you have made in the last year, please answer the questions below:
  Yes No
Overall, do you find that our level of service and prices deliver a good value?
On the whole, are our lead times satisfactory?
Do we meet your delivery expectations?
Do you use your machine documentation to search for parts?
If so, do you find our documentation is user friendly?
2. Please rate the following items in order of importance when you place an order. The scale is from 1 (least important) to 5 (most important).
  1 2 3 4 5  
Price  
Lead Time  
Quality  
Reliability  
Customer Service: Technical competence  
Customer Service: Attitude  
Your comments or details:
3.In general how do you rate our response time to your inquiries? (Please choose one)
Very Good  
Satisfactory  
Unsatisfactory  
Comments    
4. How do you rate Baumann on the following items?
  Exceeded expectation Met expectation Satisfactory Needs improvement Needs significant improvement N/A
Parts
Flexibility
Delivery
Field Service
Pricing
Quality
Rebuilds
Conversions & Upgrades
Training
Your comments or details:
5. We appreciate your business. Please let us know if you have any comments or requests for us.
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